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For all domestic appliance repairs including washing machines, fridge freezers and cookers, give us a call today!
Appliance Doctor specialise in the repair of domestic appliances, employing engineers with over 20 years experience in the industry working for British Gas, Gias, Hotpoint and Appliance Group Service to name a select few.
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Application and entire agreement
1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Appliance Doctor South West Ltd a company registered in England and Wales under number 9512228 whose registered office is at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR (we or us) to the person buying the services (you).
2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.
3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing where not affecting your consumer statutory rights under the Consumer Rights Act 2015 (CRA) or the consumers right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (CCRs)
4. Nothing in these terms and conditions seeks to limit; a consumer’s statutory rights under the Consumer Rights Act 2015, or any right to cancellation under the Consumer Contracts (etc.) Regulations 2013, or exclude or limit any liability for death or personal injury resulting from the Suppliers negligence or that of it’s employees, agents or sub-contractors.
Interpretation
4. A “business day” means any day other than a Saturday, Sunday or bank holiday.
5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.
6. Words imparting the singular number shall include the plural and vice-versa.
Services
7. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
8. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations.
9. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.
Your obligations
10. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.
11. If you do not comply with clause 10, we can terminate the Services.
12. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).
Fees
13. The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.
14. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.
15. The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority. Additional charges in consumer contracts will be made known in advance and the provision of additional services are only chargeable if agreed by both parties.
Cancellation and amendment
16. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 14 days from the date of the quotation, (unless the quotation has been withdrawn).
17. You must excercise your short term right of rejection of faulty goods within 30 days should they not be satisfactory. If a service is carried out unsatisfactorily, you can exercise your right to repeat performance at our own expense. On occasions where this isn’t possible, a reduction in fees will be given as an alternative solution.
18. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.
19. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.
Payment
20. We will invoice you for payment of the Fees either:
a). when we have completed the Services; or
b). on the invoice dates set out in the quotation.
21. You must pay the Fees due within 14 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us.
22. Time for payment shall be of the essence of the Contract.
23. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 2% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full.
24. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.
25. Receipts for payment will be issued by us only at your request.
26. All payments must be made in British Pounds unless otherwise agreed in writing between us.
Sub-Contracting and assignment
27. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.
28. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.
Termination
29. We can terminate the provision of the Services immediately if you:
a). commit a material breach of your obligations under these Terms and Conditions; or
b). fail to make pay any amount due under the Contract on the due date for payment; or
c). are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or
d). enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or
e). convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.
Intellectual property
30. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.
Liability and indemnity
31. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.
32. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract and damages will established by the Court to determine amounts due to either party.
33. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
a). any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or
b). any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
c). any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
34. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.
Circumstances beyond a party’s control
35. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to:
power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.
Communications
36. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
37. Notices shall be deemed to have been duly given:
a). when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
b). when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
c). on the fifth business day following mailing, if mailed by national ordinary mail; or
d). on the tenth business day following mailing, if mailed by airmail.
38. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.
No waiver
39. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.
Severance
40. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).
Law and jurisdiction
41. These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.
Complaints
42. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them.
This website is operated by The Appliance Doctor (the “Website”). By using the Website, you agree to be bound by these Terms of Use (the “Terms”). If you do not agree to these Terms, please do not use the Website.
The Website is intended for your personal, non-commercial use. You may not use the Website for any illegal or unauthorized purpose. You may not use the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.
The content of the Website, including but not limited to text, graphics, images, logos, and software, is the property of The Appliance Doctor or its content suppliers and is protected by the United Kingdom and international copyright laws. You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of the Website without the prior written consent of The Appliance Doctor.
The Website is provided on an “as is” and “as available” basis. The Appliance Doctor makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
The Appliance Doctor reserves the right to modify these Terms at any time without notice. Your continued use of the Website after any such modification constitutes your acceptance of the modified Terms.
These Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.
To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.
Either call us on 01752 299923, or write to us at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR or email us at info@appliancedoctor.repair and we aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them.
If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.
