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Oven Repair in Torquay

Reach out to Appliance Doctor for fast & reliable Oven Repair in Torquay, and get your kitchen back to its best today. Don’t let a malfunctioning oven disrupt your meal preparation—contact us now! Call us on 01803 477999.

Why Choose Us for Oven repair?

Competitive Pricing - guaranteed work.

Fast OVen Repair in Torquay

Looking for swift and dependable oven repair in Torquay?

Experiencing Oven Troubles in Torquay? Our dedicated team specialises in efficient and reliable Oven Repair in Torquay, ensuring your kitchen’s heart is beating strong. With unparalleled skill and precision, we specialize in swiftly diagnosing and resolving oven problems, often with same or next-day service. Trust us to bring not just solutions, but excellence and reliability to every repair.

We prioritise safety and satisfaction with our expertly trained technicians, providing guaranteed repairs for peace of mind. For trusted oven repair services in Torquay, call The Appliance Doctor on 01803 477999.

We repair all major brands of washing machines!

Do you need an engineer to visit you today?

SAME-DAY Oven Repair in Torquay!

Experience swift and dependable service with Appliance Doctor in Torquay, where our expertise in oven repairs ensures minimal disruption to your daily routine. We’re quick to respond, offering same-day call-outs for urgent needs.

Our dedicated team is equipped and ready to tackle your oven issues on the spot, prioritising your convenience and satisfaction. Trust us to get your oven up and running with efficiency and care.

The Common problems we deal with...

Faults We Can Fix!

Our expert team not only fixes your appliance but also provides tips to prevent future issues. 

If your oven needs the same repair within 14 days, we will repair this for free.

OVEN NOT HEATING PROPERLY

Potential causes include faulty heating elements, malfunctioning thermostat sensors, or issues with the oven's electronic control panel.

UNEVEN COOKING

This can result from uneven distribution of heat caused by malfunctioning heating elements, damaged oven seals, or improper oven calibration.

OVEN NOT TURNING ON

This could be due to a variety of issues such as a tripped circuit breaker, faulty wiring, or a malfunctioning electronic control board.

TEMPERATURE INACCURACY

Arises from faulty temperature sensors, calibration issues, or malfunctioning thermostat controls.

OVEN DOOR NOT CLOSING PROPERLY

Can be caused by worn door seals, broken hinges, or misaligned door components.

SELF-CLEANING NOT WORKING

Potential issues include malfunctioning door locks, faulty temperature sensors, or problems with the self-cleaning cycle timer.

GRILL NOT FUNCTIONING

Could be due to a faulty grill element, issues with the electronic ignition system, or problems with the grill control switch.

TIMER/CLOCK MALFUNCTION

Arises from problems with the electronic control board, faulty wiring, or issues with the display panel.

UNEVEN BAKING

Can result from improper rack placement, uneven heating elements, or issues with the oven's convection fan.

BURNED OR UNDERCOOKED FOOD

Could be due to temperature inaccuracies, malfunctioning heating elements, or improper use of oven settings.

SMOKE OR BURNING SMELL

Arises from food spillage on heating elements, grease buildup, or issues with the oven's ventilation system.

OVEN LIGHT NOT WORKING

Potential causes include a burnt-out light bulb, faulty light socket, or issues with the oven's wiring.

We work with a range of popular brands

Brands we work with

We’ve outlined several popular brands we often work with below. However, our experience spans a much wider range.
If your specific oven brand isn’t mentioned, we invite you to speak directly with a technician.

FAQ's

Frequently asked questions

Please see below some of our frequently asked questions, for more information please don’t hesitate to get in touch.

Why is my oven not heating up properly?

Ovens are essential kitchen appliances, but when they fail to heat up properly, it can disrupt meal preparation. Common reasons for this issue include power supply issues, faulty heating elements, and thermostat malfunctions. Here are steps to troubleshoot and address the problem:

  1. Check Power Supply: Ensure the oven is plugged in securely to a working power outlet. If not, plug it in properly and check if the power outlet is functioning by testing with another appliance.

  2. Inspect Control Settings: Make sure the oven is set to the correct temperature and cooking mode. Adjust the temperature settings as needed and ensure the oven is not in a mode that prevents heating (e.g., self-clean mode).

  3. Examine Heating Elements: Inspect the heating elements (both bake and broil) for any visible signs of damage or burning. If damaged, they may need to be replaced.

  4. Test Oven Thermometer: Use an oven thermometer to verify the actual temperature inside the oven matches the temperature displayed on the control panel. If there’s a significant difference, the oven’s thermostat may be faulty and require replacement.

  5. Check Door Seal: Inspect the door seal for any signs of wear, tears, or gaps. A damaged seal can allow heat to escape, leading to improper heating. Replace the seal if necessary.

  6. Clean Oven Interior: Remove any food debris or grease buildup from the oven interior, as it can affect heating efficiency. Use a mild oven cleaner and follow the manufacturer’s instructions.

  7. Reset Circuit Breaker: If your circuit breaker has tripped, it’s important to call an engineer.

    Circuit breakers play a vital role as safety mechanisms and usually trip due to specific reasons.

     
     
  8. Consult Owner’s Manual: Refer to the oven’s owner’s manual for specific troubleshooting steps and maintenance tips provided by the manufacturer.

If you have followed these steps and your oven still isn’t heating properly, it may indicate a more complex issue that requires professional attention. Please contact The Appliance Doctor at 01803 477999 to speak with an engineer.

Why is my oven cooking food unevenly?

Uneven cooking in your oven can be frustrating, leading to dishes that are overcooked in some areas and undercooked in others. This issue can stem from various factors, including oven design, cooking techniques, and equipment maintenance. Understanding the potential causes and implementing troubleshooting steps can help you achieve more consistent results in your cooking.

Potential Causes:

  1. Uneven Heat Distribution: Ovens may have hot spots or areas where heat is distributed unevenly. This can result from factors such as poor insulation, worn-out heating elements, or blocked vents.

  2. Improper Oven Rack Placement: Placing food too close to the oven’s heating elements or too far from the center can lead to uneven cooking. Using the correct rack position according to the recipe instructions is essential for even heat distribution.

  3. Inaccurate Oven Temperature: If your oven’s temperature is not calibrated correctly, it may not maintain a consistent temperature throughout the cooking process. This can result in unevenly cooked food.

  4. Cooking Technique: Certain cooking methods, such as baking or roasting, require even heat distribution for optimal results. Improper techniques, such as overcrowding the oven or using mismatched cookware, can contribute to uneven cooking.

Troubleshooting Steps:

  1. Check Oven Rack Placement: Ensure that you’re placing your food on the correct oven rack position according to the recipe instructions. Using the middle rack usually provides the most even cooking.

  2. Preheat Oven Properly: Allow your oven to preheat fully before placing food inside. This ensures consistent temperature throughout the cooking process.

  3. Calibrate Oven Temperature: Use an oven thermometer to verify that the actual temperature inside the oven matches the temperature displayed on the control panel. If there’s a significant difference, you may need to recalibrate your oven.

  4. Rotate Food During Cooking: If you notice uneven cooking, rotate your food halfway through the cooking time to promote even browning and doneness.

By understanding these potential causes and implementing the troubleshooting steps, you can address uneven cooking issues in your oven and enjoy more consistent results in your culinary creations.

What might be causing my oven's grill to malfunction?

A malfunctioning grill in your oven can disrupt your cooking plans, especially if you rely on it for quickly browning or crisping dishes. Understanding the potential causes of a grill malfunction and troubleshooting steps can help you address the issue effectively. Here’s a detailed guide to help you diagnose and fix the problem:

Potential Causes:

  1. Faulty Grill Element: The grill element is responsible for generating the intense heat needed for broiling. If the element is damaged, burned out, or malfunctioning, it may prevent the grill from functioning correctly.

  2. Grill Element Connection Issues: Loose or corroded electrical connections to the broil element can disrupt its ability to receive power, resulting in a malfunction.

  3. Control Board Malfunction: The oven’s control board regulates the operation of the grill. If the control board is faulty or damaged, it may not send the necessary signals to activate the broiler.

Troubleshooting Steps:

  1. Inspect Grill Element: Visually inspect the grill element for any signs of damage, such as blistering, charring, or visible breaks. If the element appears damaged, it will need to be replaced.

  2. Check Electrical Connections: Turn off the power to the oven and carefully inspect the electrical connections to the grill element. Ensure that the connections are tight, secure, and free of corrosion. Tighten any loose connections or replace corroded wires as needed.

  3. Test Grill Element for Continuity: An engineer may need to use a multimeter to test the grill element for continuity. They would disconnect the element from the oven and set the multimeter to the ohms setting. By touching the probes to the element’s terminals, the engineer can determine if there is continuity. If the multimeter does not display continuity, it indicates that the element is faulty and requires replacement.

  4. Inspect Control Board: If the grill still isn’t functioning after checking the element and connections, there may be an issue with the oven’s control board. Consult a professional technician to inspect the control board for any signs of damage or malfunction and perform any necessary repairs or replacements.

Get Professional Assistance For Oven Repair in Torquay:

If you’ve tried these troubleshooting steps and the grill still isn’t working, it’s best to seek professional assistance. Contact The Appliance Doctor at 01803 477999 to schedule a service appointment with an experienced technician. They can diagnose the problem accurately and recommend the necessary repairs to restore your oven’s grill functionality.

How can I troubleshoot if my oven is not turning on at all?

When your oven fails to turn on, it can disrupt your cooking plans and cause inconvenience. Several factors could be responsible for this issue, ranging from simple electrical problems to more complex component failures. Follow these steps to troubleshoot and potentially resolve the problem:

Potential Causes:

  1. Power Supply Issues: The first step an engineer may take is to check the power supply to your oven. They would ensure that the oven is plugged into a working power outlet and that the outlet is receiving power. This can be tested by plugging in another appliance or using a multimeter.

  2. Tripped Circuit Breaker: If the oven is plugged in and the outlet has power, check your home’s circuit breaker or fuse box. A tripped circuit breaker or blown fuse could be preventing power from reaching the oven. Should your circuit breaker trip, don’t hesitate to call an engineer. These devices are fundamental for safety and usually trip due to a specific cause.

  3. Faulty Power Cord: Inspect the power cord for any signs of damage or wear. If the cord is frayed, damaged, or visibly worn, it may need to be replaced to restore power to the oven.

  4. Door Switch Malfunction: Some ovens have a safety feature that prevents them from turning on if the door is not securely closed. Check that the oven door is fully closed and latched properly. If the door switch is faulty, it may need to be repaired or replaced.

Troubleshooting Steps:

  1. Verify Power Supply: Confirm that the oven is securely plugged in and that the power outlet is functioning correctly. Test the outlet with another appliance to ensure it’s receiving power.

  2. Reset Circuit Breaker: Check your home’s circuit breaker or fuse box for any tripped breakers or blown fuses. If your circuit breaker has tripped, it’s important to call an engineer. Circuit breakers serve as crucial safety devices and typically trip for a reason.

  3. Inspect Power Cord: Examine the power cord for any damage or wear. If the cord is damaged, replace it with a new one.

  4. Check Oven Controls: Ensure that the oven controls are set correctly and that any safety features, such as the door switch, are functioning properly.

  5. Consult Owner’s Manual: Refer to the oven’s owner’s manual for specific troubleshooting steps and maintenance tips provided by the manufacturer.

If you have followed these troubleshooting steps and your oven still does not turn on, it may indicate a more serious underlying issue that requires professional attention. Please contact The Appliance Doctor at 01803 477999 to speak with an engineer.

What should I do if my oven temperature seems inaccurate?

When your oven’s temperature appears to be inaccurate, it can lead to unevenly cooked or burnt food, affecting the outcome of your recipes. Understanding and addressing this issue promptly can help you achieve consistent cooking results. Here’s a detailed guide to troubleshooting inaccurate oven temperatures:

Potential Causes:

  1. Calibration Issues: Over time, oven thermostats can become inaccurate, leading to temperature fluctuations. This can occur due to regular wear and tear or changes in the oven’s environment.

  2. Placement of Oven Thermometer: The placement of the oven thermometer can affect its accuracy. Ensure it’s positioned in the center of the oven and not touching any surfaces or cookware.

  3. Oven Insulation: Poor insulation around the oven cavity or damaged door seals can cause heat loss, leading to temperature variations.

  4. Faulty Temperature Sensor: The oven’s temperature sensor monitors the internal temperature and sends signals to regulate it. If the sensor is faulty, it may provide inaccurate readings, leading to temperature discrepancies.

Troubleshooting Steps:

  1. Verify Oven Temperature: Use an oven thermometer to check the actual temperature inside the oven. Place the thermometer in the center of the oven and preheat it to a specific temperature. Compare the thermometer reading to the set temperature on the oven’s control panel.

  2. Calibrate the Oven: If the oven temperature is significantly different from the set temperature, it may need recalibration. Refer to your oven’s user manual for instructions on how to calibrate the thermostat or consult a professional technician.

  3. Check Oven Insulation: Inspect the oven door seals and surrounding insulation for any signs of damage or wear. Replace worn-out seals and ensure proper insulation to prevent heat loss.

  4. Test the Temperature Sensor: If you suspect a faulty temperature sensor, it may need to be tested or replaced. Consult a professional technician for assistance with testing and replacing the sensor.

  5. Regular Maintenance: Perform regular maintenance tasks such as cleaning the oven interior, checking for obstructions in the vents, and ensuring proper airflow to maintain optimal oven performance.

If you have followed these troubleshooting steps and your oven temperature still appears inaccurate, it’s recommended to seek professional assistance. Contact The Appliance Doctor at 01803 477999 to schedule a service appointment with an experienced technician.

How can I fix a problem with my oven door not closing properly?

A malfunctioning oven door can disrupt cooking and affect the oven’s performance. If your oven door isn’t closing properly, it can lead to heat loss, uneven cooking, and potential safety hazards. Here’s what you can do to troubleshoot and resolve this issue:

Potential Causes:

  1. Misaligned Door Hinges: Over time, oven door hinges can become misaligned due to regular use or accidental damage, preventing the door from closing correctly.

  2. Worn or Damaged Door Gasket: The door gasket creates a seal between the oven door and the oven cavity. If it’s worn, torn, or damaged, it may not provide a tight seal, leading to heat loss and improper closing.

  3. Dirty or Obstructed Door Tracks: Dirt, grease, or debris can accumulate in the door tracks, preventing smooth operation and causing the door to stick or not close properly.

Troubleshooting Steps:

  1. Inspect Door Hinges: Check the door hinges for any signs of damage or misalignment. If the hinges are loose or misaligned, they may need to be adjusted or replaced. Refer to your oven’s user manual for instructions on how to adjust the door hinges.

  2. Replace Door Gasket: Inspect the door gasket for any signs of wear, tears, or damage. If the gasket is worn or damaged, it will need to be replaced. Purchase a compatible replacement gasket from the manufacturer or a reputable appliance parts supplier and follow the manufacturer’s instructions for installation.

  3. Clean Door Tracks: Remove any dirt, grease, or debris from the door tracks using a soft brush or cloth. Ensure that the tracks are clean and free of obstructions to allow the door to close smoothly.

Professional Assistance:

If you’ve tried these troubleshooting steps and the oven door still isn’t closing properly, it may indicate a more complex issue that requires professional attention. Contact The Appliance Doctor at 01803 477999 to schedule a service appointment with an experienced technician. They can diagnose the problem accurately and recommend the necessary repairs to restore your oven’s functionality.

Why isn't the self-cleaning function on my oven working?

The self-cleaning function in ovens is a convenient feature that helps remove food residue and grease buildup, keeping the oven interior clean. If your oven’s self-cleaning function isn’t working, it can be frustrating and may indicate underlying issues. Here’s how you can troubleshoot and address this problem:

Potential Causes:

  1. Faulty Door Lock Mechanism: The self-cleaning cycle requires the oven door to lock automatically to prevent it from being opened during the high-temperature cleaning process. If the door lock mechanism is malfunctioning, the self-cleaning cycle may not initiate.

  2. Electronic Control Board Malfunction: The self-cleaning function is controlled by the electronic control board. If the control board is faulty or damaged, it may prevent the self-cleaning cycle from operating properly.

  3. Temperature Sensor Issues: The self-cleaning cycle relies on accurate temperature readings from the oven’s temperature sensor. If the sensor is malfunctioning or providing inaccurate readings, it may disrupt the self-cleaning process.

Troubleshooting Steps:

  1. Check Door Lock Mechanism: Ensure that the oven door is securely closed and that the door lock mechanism is engaged. If the door isn’t locking properly, it may need to be realigned or repaired by a professional technician.

  2. Reset the Oven: Try resetting the oven by unplugging it from the power source or turning off the circuit breaker for a few minutes. Remember, if your circuit breaker has tripped, it’s very important to call an engineer as it requires professional advice. Then, plug the oven back in or reset the circuit breaker and attempt to run the self-cleaning cycle again.

  3. Inspect Electronic Control Board: If the self-cleaning function still isn’t working after resetting the oven, there may be an issue with the electronic control board. Contact a qualified technician to inspect the control board for any signs of damage or malfunction and perform any necessary repairs or replacements.

Get Professional Assistance For Oven Repair in Torquay:

If you’ve tried these troubleshooting steps and the self-cleaning function still isn’t working, it’s best to seek professional assistance. Contact The Appliance Doctor at 01803 477999 to schedule a service appointment with an experienced technician. They can diagnose the problem accurately and recommend the necessary repairs to restore your oven’s self-cleaning functionality.

How do I reset the timer or clock on my oven if it's not functioning correctly?

The timer and clock functions on your oven play a crucial role in managing cooking times and schedules. If these functions are not functioning correctly, it can be frustrating and affect your cooking experience. Here’s a guide on how to troubleshoot and reset the timer or clock on your oven:

Potential Causes:

  1. Power Interruption: A power outage or interruption can cause the oven’s timer or clock to reset or malfunction.

  2. Control Panel Glitch: Sometimes, the control panel may experience a glitch or temporary malfunction, causing issues with the timer or clock functions.

  3. Internal Component Failure: In some cases, internal components such as the control board or timer module may fail, leading to malfunctioning timer or clock functions.

Troubleshooting Steps:

  1. Check Power Supply: Ensure that the oven is properly plugged into a functioning power outlet. If there was a recent power outage, wait for a few minutes and then check if the timer or clock functions have resumed normal operation.

  2. Reset the Oven:

    Try resetting the oven by turning off the power at the circuit breaker or unplugging it from the power source for a few minutes. Remember, if your circuit breaker has tripped, it’s important to call an engineer. Then, restore power and check if the timer or clock functions have reset.

     
     
  3. Refer to the Owner’s Manual: Consult the oven’s owner’s manual for specific instructions on how to reset the timer or clock. Manufacturers may have different procedures for resetting these functions, so it’s essential to follow the instructions provided.

  4. Perform a Hard Reset: Some ovens may require a hard reset to restore the timer or clock functions. This involves pressing and holding specific buttons on the control panel for a set period. Refer to the owner’s manual for instructions on performing a hard reset.

Get Professional Assistance For Oven Repair in Torquay:

If you’ve tried these troubleshooting steps and the timer or clock functions still aren’t functioning correctly, it may indicate a more serious issue that requires professional attention. Contact The Appliance Doctor at 01803 477999 to schedule a service appointment with an experienced technician. They can diagnose the problem accurately and recommend the necessary repairs to restore your oven’s timer or clock functionality.

What can I do to prevent uneven baking in my oven?

Uneven baking in your oven can lead to disappointing results, with some areas of your baked goods being overcooked while others remain undercooked. Preventing this issue requires attention to several factors and proper baking techniques. Here’s a guide on how to prevent uneven baking in your oven:

Potential Causes:

  1. Improper Oven Rack Placement: Placing your baking pans on the wrong oven rack position can result in uneven baking. The middle rack usually provides the most even heat distribution.

  2. Incorrect Oven Temperature: If your oven’s temperature is not calibrated correctly, it may not maintain a consistent temperature throughout the baking process, leading to uneven results.

  3. Overcrowding the Oven: Overcrowding the oven with too many baking pans can obstruct airflow and lead to uneven heat distribution, affecting the baking process.

  4. Opening the Oven Door Frequently: Opening the oven door frequently during baking can cause temperature fluctuations and uneven baking.

Preventive Measures:

  1. Preheat the Oven: Always preheat your oven to the desired temperature before placing your baked goods inside. This ensures consistent heat distribution from the beginning of the baking process.

  2. Use the Correct Oven Rack: Place your baking pans on the middle oven rack for optimal heat distribution. Avoid placing pans too close to the oven walls or heating elements.

  3. Rotate Baking Pans: If you’re baking multiple trays of goods, rotate them halfway through the baking time to ensure even browning and cooking.

  4. Avoid Overcrowding: Leave enough space between baking pans to allow for proper airflow and heat circulation. If necessary, bake in batches to prevent overcrowding.

  5. Minimise Oven Door Opening: Resist the urge to open the oven door frequently during baking, as this can cause temperature fluctuations. Use the oven light and window to monitor the progress instead.

By following these preventive measures and baking techniques, you can help ensure more consistent and evenly baked goods from your oven. If you continue to experience issues with uneven baking, consider consulting a professional technician for further assistance.

Why does my oven produce smoke or a burning smell during use?

Experiencing smoke or a burning smell emanating from your oven during use can be alarming and indicate potential issues that need to be addressed promptly. Here’s a guide to understanding the causes and troubleshooting steps for this problem:

Potential Causes:

  1. Food Spills: Food spills or debris left inside the oven can burn and produce smoke during subsequent uses, especially at high temperatures.

  2. Excessive Grease Buildup: Over time, grease and food residue can accumulate on the oven walls, racks, and heating elements, leading to smoking when exposed to high temperatures.

  3. Oven Cleaning Products: Using inappropriate or harsh oven cleaning products can leave behind residue that burns and produces smoke during subsequent uses.

  4. Faulty Heating Elements: If the heating elements in your oven are damaged or malfunctioning, they may produce uneven heat or hot spots, resulting in burning food and smoke.

Troubleshooting Steps:

  1. Remove Food Spills: Clean any visible food spills or debris from the oven interior, racks, and heating elements using a mild detergent and water. For stubborn stains, consider using a specialized oven cleaner following the manufacturer’s instructions.

  2. Clean Grease Buildup: Regularly clean and remove grease buildup from the oven walls, racks, and heating elements using a degreasing agent or a mixture of baking soda and water. Avoid using abrasive cleaners that can damage the oven surfaces.

  3. Check Heating Elements: Inspect the heating elements for any signs of damage, such as visible cracks or blistering. If damaged, the elements may need to be replaced by a qualified technician.

  4. Ventilate the Kitchen: Ensure proper ventilation in your kitchen by using the oven’s exhaust fan or opening windows to allow smoke to dissipate.

  5. Run a Self-Cleaning Cycle: If your oven has a self-cleaning function, run a self-cleaning cycle to remove stubborn food residue and grease buildup. Follow the manufacturer’s instructions carefully.

If you continue to experience smoke or a burning smell from your oven after following these troubleshooting steps, it’s essential to seek professional assistance. Contact The Appliance Doctor at 01803 477999 to schedule a service appointment with an experienced technician who can diagnose and resolve the issue.

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Torquay, south devon coast, United Kingdom. Seaside town in Devon, England. Pine tree on a hill overlooking the bay. Royal Terrace Gardens in English Riviera. Torquay's seafront with stunning views.

About Torquay

Torquay, nestled along the scenic coastline of Devon, England, stands as a jewel of the English Riviera, celebrated for its stunning maritime views, lush gardens, and genteel history. The town is distinguished by landmarks such as the Torquay Marina, a bustling hub for sailing and leisure, and the historic Babbacombe Model Village, capturing the essence of English life in miniature.

Additionally, Torquay’s cultural tapestry is enriched by the Torre Abbey Museum, a historic monastery turned art gallery, showcasing local and national artworks amidst its serene gardens. 

appliance repairs in Devon

How We Can Help?

Our highly-skilled team can help repair a number of faulty appliances keeping thousands of parts in stock at all times. Therefore, your repair could be completed on the same day. 

Washing Machines

Fridge Freezers

Cookers

Ovens

Dishwashers

Tumble Dryers

Terms and Conditions

Application and entire agreement

1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Appliance Doctor South West Ltd a company registered in England and Wales under number 9512228 whose registered office is at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR (we or us) to the person buying the services (you).

2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing where not affecting your consumer statutory rights under the Consumer Rights Act 2015 (CRA) or the consumers right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (CCRs)

4. Nothing in these terms and conditions seeks to limit; a consumer’s statutory rights under the Consumer Rights Act 2015, or any right to cancellation under the Consumer Contracts (etc.) Regulations 2013, or exclude or limit any liability for death or personal injury resulting from the Suppliers negligence or that of it’s employees, agents or sub-contractors. 

Interpretation

4. A “business day” means any day other than a Saturday, Sunday or bank holiday.

5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

6. Words imparting the singular number shall include the plural and vice-versa.

Services

7. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

8. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations. 

9. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your obligations

10. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

11. If you do not comply with clause 10, we can terminate the Services.

12. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).

Fees

13. The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.

14. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.

15. The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority. Additional charges in consumer contracts will be made known in advance and the provision of additional services are only chargeable if agreed by both parties.

Cancellation and amendment

16. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 14 days from the date of the quotation, (unless the quotation has been withdrawn).

17. You must excercise your short term right of rejection of faulty goods within 30 days should they not be satisfactory. If a service is carried out unsatisfactorily, you can exercise your right to repeat performance at our own expense. On occasions where this isn’t possible, a reduction in fees will be given as an alternative solution.

18. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

19. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum. 

Payment

 20. We will invoice you for payment of the Fees either:

             a). when we have completed the Services; or

             b). on the invoice dates set out in the quotation.

21. You must pay the Fees due within 14 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us. 

22. Time for payment shall be of the essence of the Contract. 

23. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 2% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full. 

24. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

 25. Receipts for payment will be issued by us only at your request.

26. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Sub-Contracting and assignment

 27. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

28. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.

Termination

29. We can terminate the provision of the Services immediately if you:

             a). commit a material breach of your obligations under these Terms and Conditions; or

             b). fail to make pay any amount due under the Contract on the due date for payment; or

             c). are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

             d). enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

             e). convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

 30. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

 31. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

32. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract and damages will established by the Court to determine amounts due to either party.

33. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

             a). any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

             b). any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

             c). any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

34. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Circumstances beyond a party’s control

 35. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to:

      power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.

Communications

36. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

37. Notices shall be deemed to have been duly given:

             a). when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

             b). when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

             c). on the fifth business day following mailing, if mailed by national ordinary mail; or

             d). on the tenth business day following mailing, if mailed by airmail.

38. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No waiver

39. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.

Severance

40. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

 41. These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.

Complaints

 42. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them.

 

Terms of Use

This website is operated by The Appliance Doctor (the “Website”). By using the Website, you agree to be bound by these Terms of Use (the “Terms”). If you do not agree to these Terms, please do not use the Website.

  1. Use of the Website

The Website is intended for your personal, non-commercial use. You may not use the Website for any illegal or unauthorized purpose. You may not use the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.

  1. Intellectual Property

The content of the Website, including but not limited to text, graphics, images, logos, and software, is the property of The Appliance Doctor or its content suppliers and is protected by the United Kingdom and international copyright laws. You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of the Website without the prior written consent of The Appliance Doctor.

  1. Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis. The Appliance Doctor makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  1. Limitation of Liability

The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  1. Changes to the Terms

The Appliance Doctor reserves the right to modify these Terms at any time without notice. Your continued use of the Website after any such modification constitutes your acceptance of the modified Terms.

  1. Governing Law

These Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.

 

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.  

Either call us on 01752 299923, or write to us at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR or email us at info@appliancedoctor.repair and we aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.