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Washing Machine Repair in Newton Abbot

If you need Washing Machine Repair in Newton Abbot, speak to The Appliance Doctor who can ensure your laundry schedule is swiftly restored. Avoid letting washer issues interrupt your daily routine—speak to a technician today!

Why Choose Us for washing machine repair?

Affordable Rates and Assured Quality

Washing Machine Repair in Newton Abbot

We are experts, with 20+ years of experience in Appliance Repair.

At The Appliance Doctor, we specialise, in a wide range of appliance repairs. Including Washing Machine Repair in Newton Abbot: accommodating both stand-alone and built-in models. Our experienced technicians come prepared with an extensive inventory of parts, aiming to resolve most issues in a single appointment.

Should your repair necessitate specialised parts not immediately available, we swiftly manage their acquisition to minimise any inconvenience, ensuring a seamless repair journey from beginning to end. 

We stand by our work with a commitment to rectify any recurring problems at no additional charge within a 14-day period.

We repair all major brands of washing machines!

Do you need help right now?

Same day call-outs!

At The Appliance Doctor, Newton Abbot’s urgent appliance issues are our priority, thanks to our local engineering team. We’re quick to respond, ensuring your washing machine repairs are handled promptly.

Our local experts specialise in Washing Machine Repair in Newton Abbot, equipped to handle any issue, whether big or small, with unmatched efficiency and expertise. Trust us to provide prompt and reliable service, ensuring your convenience remains our top priority.

The Common problems we deal with...

Faults We Can Fix!

Not only will our highly-skilled team members complete the repair on your appliance, but we will also offer advice and guidance on how to avoid future repairs. Ongoing servicing of appliances is often overlooked but can save money in repairs and replacements over time. 

If your appliance needs the same repair within 14 days, we will repair this for free.

Drum Not Spinning

This issue can be due to a faulty motor, worn-out drive belts, or problems with the washer's programming.

Machine Not Draining

Often caused by clogged filters, drain hose blockages, or a malfunctioning pump.

Water Leaks

Leaks can originate from loose connections, damaged door seals, or holes in the hoses.

Excessive Noise or Vibrations

Usually a result of unbalanced loads, worn bearings, or loose components.

Failure to Fill with Water

This could be due to a faulty water inlet valve, clogged filters, or issues with the water supply.

Door Won't Lock or Unlock

Problems with the door latch, lock mechanism, or control system can prevent the door from operating correctly.

Error Codes on Display

Modern machines display error codes that indicate specific issues, which can often be reset or repaired following manufacturer guidelines.

Power Failures

These can be caused by faulty electrical components, tripped circuit breakers, or issues with the power supply.

Water Temperature Issues

If the water is too hot or cold, the thermostat or heating element may need repairs.

Unpleasant Odors

Smells can develop from mold, mildew, or detergent buildup, which are usually fixable with thorough cleaning and maintenance.

Failure to Start Operating

This can be related to issues with the machine's control panel, power supply, or door sensor.

Clothes Not Clean

This problem can stem from malfunctioning water jets, inadequate drum movement, or issues with the detergent dispenser.

We work with a range of popular brands

Brands we work with

Below is a list of frequent brands we handle, though our expertise extends to a broader selection.
If your washing machine’s brand isn’t shown, we encourage you to consult with one of our technicians.


Frequently asked questions

Please see below some of our frequently asked questions, for more information please don’t hesitate to get in touch.

Why won't my washing machine start?

If your washing machine won’t start, it can be due to several reasons, each solvable with some troubleshooting. First, ensure it’s plugged in and the outlet is functional; you can test the outlet by plugging in another appliance. Next, check the door or lid to make sure it’s properly closed and latched; many machines have a safety switch that prevents them from starting if the door isn’t securely shut.

Another common issue could be the machine’s control panel or settings. Ensure that the controls are set correctly and not paused or on a delayed start setting. Additionally, check the circuit breaker or fuse box in your home; a tripped breaker or blown fuse can cut power to the washer.

Water supply is also crucial for the washing machine to operate. Ensure both hot and cold water supply valves are fully open. Some machines will not start if they can’t fill with water.

If you’ve gone through these steps and your machine still won’t start, it might be a sign of a more significant issue, such as a malfunctioning door latch, a faulty start switch, or problems with the machine’s computerised system. In such cases, it’s advisable to consult the user manual or give The Appliance Doctor a call to speak to a technician.

What should I do if my washing machine is not draining?

When your washing machine isn’t draining, it could be due to a few common issues.

  1. Check the Drain Hose: Ensure there’s no kink or bend blocking the water flow. If it’s clogged, try to flush it out or use a plumber’s snake.

  2. Inspect the Pump Filter: Small items or lint might be obstructing the pump. Many machines provide access to clean the pump filter — remember, opening it might release some water.

  3. Examine the Household Drain: Sometimes, the problem lies with the household drain and not your appliance. Ensure it’s clear and capable of handling the water discharge.

  4. Detergent Use: Too much or the wrong type of detergent can produce excess suds, affecting drainage. Stick to the manufacturer’s guidelines for detergent use.

  5. Electrical and Motor Check: If the pump appears clear but isn’t working, there could be an issue with its motor or the machine’s electrical connections.

Troubleshooting can often solve the problem, but washing machine drainage issues can sometimes indicate a more complex problem that isn’t easily fixed at home. If after these steps your washing machine still isn’t draining, or if you’re unsure about tackling any of these checks yourself, it’s best to call in the experts.

The Appliance Doctor specialises in appliance repair, and our technicians are on hand to give you the expert advice you need. Don’t hesitate to reach out — we’re here to ensure your appliances run smoothly again.

How can I stop my washing machine from leaking?

To stop your washing machine from leaking, first identify where the leak is coming from. Common sources include hoses, door seals, and internal components. Here’s a step-by-step guide:

  1. Inspect the Hoses: Check the water supply hoses at the back of the washing machine for cracks, damages, or loose connections. Tighten any loose fittings and replace damaged hoses.

  2. Check the Door Seal (Front-Loaders): Inspect the door seal for any tears or water buildup. Clean the seal regularly to prevent leaks caused by trapped objects or the buildup of residue.

  3. Examine the Drain Hose: Make sure the drain hose is securely attached to the washing machine and the drain system. Look for clogs or damage that could cause leaks during the drain cycle.

  4. Use the Correct Detergent: Using too much detergent or the wrong type can create excessive suds, leading to leaks. Follow the manufacturer’s recommendations for detergent use.

  5. Level the Machine: Ensure your washing machine is level. An unbalanced machine can vibrate excessively, loosening connections and causing leaks.

  6. Check Internal Components: Leaks from under the machine could indicate a problem with internal parts such as the pump or tub seals. These issues usually require a professional inspection.

If you’ve checked these areas and your washing machine is still leaking, or if you’re unsure about performing these checks yourself, The Appliance Doctor is here to help. Give us a call and speak to a technician who can provide expert advice and repair services tailored to your appliance’s needs.

What causes a washing machine to stop spinning or agitate?

Several issues can cause your washing machine to stop spinning or agitating, often related to mechanical, electrical, or load-balancing problems:

  1. Load Imbalance: A very common issue, especially in top-load washers. If the clothes are unevenly distributed, the machine may not spin properly. Try redistributing the load or adding more items to balance it.

  2. Worn Out or Broken Drive Belt: Many washers use a belt to connect the motor to the drum. If the belt is worn out or has snapped, the drum won’t spin.

  3. Faulty Lid Switch: For safety, washing machines have a lid switch that prevents them from spinning when the lid is open. If this switch malfunctions, the machine might not spin.

  4. Malfunctioning Motor Coupling: This component connects the motor to the transmission. Overloading the washer can cause the coupling to fail, preventing the machine from agitating or spinning.

  5. Worn Clutch Assembly: In some models, a worn clutch can cause the washer to spin inefficiently or not at all, often accompanied by a burning smell.

  6. Defective Motor Control Board or Timer: These electronic components control the motor’s functions. If either is defective, it can disrupt the washing cycle.

  7. Clogged or Faulty Water Pump: If the water pump is clogged or malfunctioning, it can prevent the machine from moving to the spin cycle.

  8. Transmission Issues: Though less common, problems with the washer’s transmission can prevent it from agitating or spinning. This is a more complex issue typically requiring professional repair.

If troubleshooting these common issues doesn’t resolve the problem, or if you’re uncomfortable attempting repairs yourself, it’s best to consult a professional. The Appliance Doctor specialises in diagnosing and fixing such problems, ensuring your washing machine returns to optimal performance. Don’t hesitate to reach out for expert assistance.

How can I prevent mould and mildew in my front-load washer?

1. Leave the Door Open After Use: Allowing the interior of your washer to air dry thoroughly prevents the moist environment that mold and mildew thrive in.

2. Wipe Down the Gasket: Regularly clean the rubber gasket around the door with a dry cloth to eliminate moisture and residue accumulation.

3. Use the Right Amount of Detergent: Follow the recommended detergent amount for your machine and water hardness to avoid residue build-up that encourages mold growth.

4. Run a Monthly Clean Cycle: Utilize your washer’s self-cleaning cycle or an empty hot water cycle with a washing machine cleaner or white vinegar to remove soap scum and residue.

5. Remove Wet Clothes Promptly: To prevent creating a damp environment for mold and mildew, always remove clothes immediately after the wash cycle is complete.

6. Check and Clean the Drain Pump Filter: Regularly inspect and clean your washer’s drain pump filter according to the manufacturer’s instructions to avoid clogs and odors that promote mold.

7. Ensure Good Airflow in the Laundry Area: Maintain a well-ventilated laundry space to expedite moisture evaporation and mitigate mold and mildew risks.

Adopting these practices will greatly diminish the chance of mould and mildew forming in your front-load washer.

Should a persistent issue arise, or for expert advice, please don’t hesitate to contact The Appliance Doctor at 01803 477999 for professional assistance.

Why is my washing machine vibrating or shaking excessively?

1. Uneven Floor: Make sure your washing machine sits on a stable, level surface. Adjust the machine’s feet or use a levelling device if the floor is uneven.

2. Unbalanced Load: An unevenly distributed load can lead to shaking. Pause the cycle, open the door, and rearrange the clothes evenly.

3. Overloading or Underloading: Both scenarios can cause imbalance. Adhere to the manufacturer’s guidelines for the correct load size.

4. Transport Bolts Not Removed: For new washers, check that the transport bolts from shipping have been removed, as they can cause vibration if left in.

5. Worn-Out Suspension: The suspension system absorbs movement but can lead to excessive vibration if worn or damaged.

6. Faulty Drum Bearings: Damaged bearings can cause the drum to rotate improperly, leading to shaking.

7. Improperly Installed Pedestal: If using a pedestal, ensure it is stable and securely attached to the washer.

Should these measures not solve the vibration issue, it might suggest a more serious problem that requires professional intervention. Persistent vibrations can not only be noisy but might also result in damage to the appliance and its surroundings over time. For expert diagnosis and repair, don’t hesitate to reach out to The Appliance Doctor. Our technicians are equipped to handle complex issues, ensuring your washing machine functions safely and efficiently.

How often should I clean my washing machine filter, and how do I do it?

1. Locate the Filter: Find the filter, typically located at the front lower part of the washer behind a small hatch. Refer to your machine’s manual for exact location details.

2. Prepare for Water: Before opening the filter compartment, place a towel or a shallow container beneath it to catch any water that might spill out.

3. Open and Clean the Filter: Gently open the hatch and unscrew or pull out the filter, depending on your model. Clear away any lint, debris, or objects found. If the filter is particularly dirty, rinse it under tap water or softly brush it clean.

4. Check the Filter Housing and Drum: With the filter out, inspect the filter housing and drum for any additional debris that could cause blockages.

5. Reinsert the Filter: After cleaning, securely reinsert the filter, ensuring it’s properly screwed in or snapped back in place to avoid any leaks.

6. Run a Cleaning Cycle (Optional): Consider running a maintenance wash cycle using a washing machine cleaner or just hot water with vinegar to flush out any lingering debris or detergent residues.

Cleaning your washing machine filter every 1-3 months, or as recommended based on your usage and what you wash, is crucial for maintaining optimal appliance performance and longevity. Always consult your machine’s user guide for tailored maintenance advice, ensuring it runs efficiently and your laundry comes out clean and damage-free.

Why are my clothes still soapy after washing?

Finding your clothes soapy even after a wash cycle can be puzzling. This issue is usually due to a few common factors:

  • Overuse of Detergent: More detergent doesn’t necessarily mean cleaner clothes. Using too much can leave a residue. It’s important to use the recommended amount for your machine and the size of the load.

  • Overloading the Washer: Packing too many items in one load can restrict the movement of clothes, preventing them from being rinsed properly. Ensure there’s enough space in the drum for clothes to move freely.

  • Insufficient Rinsing: Some washing machines offer settings that reduce water usage. While eco-friendly, these settings might not always rinse thoroughly. Check if your machine’s settings are optimized for adequate rinsing.

  • Cold Water Washes: Detergents dissolve differently in various temperatures. Cold water might not effectively dissolve some types of detergent, leaving residue on clothes. Consider using warmer water or a detergent that’s designed for cold water washes.

  • Hard Water: Hard water can interfere with the effectiveness of detergent. If you live in a hard water area, you might need to adjust the amount of detergent you use or consider installing a water softener.

  • Washing Machine Maintenance: Regularly cleaning your washing machine is essential to prevent the build-up of detergent and fabric softener, which could re-deposit on clothes.



Glorious Years


Parts in Stock


Services Completed


Stover Country park pond Newton Abbot

About Newton Abbot

Newton Abbot, a market town in Devon, England, is rich in history and culture, offering a unique blend of scenic beauty and architectural marvels. Founded in medieval times, the town has grown around the River Teign and is renowned for its racecourse, one of the country’s leading summer jumping tracks.

Key points of interest include the historic St Leonard’s Tower, the ancient Forde House, and the Newton Abbot Railway Station, reflecting the town’s significant role in the expansion of the Great Western Railway. Local businesses thrive in its vibrant community, supporting a blend of traditional shops and modern enterprises.

appliance repairs in Devon

How We Can Help?

Our highly-skilled team can help repair a number of faulty appliances keeping thousands of parts in stock at all times. Therefore, your repair could be completed on the same day. 

Washing Machines

Fridge Freezers




Tumble Dryers

Terms and Conditions

Application and entire agreement

1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Appliance Doctor South West Ltd a company registered in England and Wales under number 9512228 whose registered office is at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR (we or us) to the person buying the services (you).

2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing where not affecting your consumer statutory rights under the Consumer Rights Act 2015 (CRA) or the consumers right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (CCRs)

4. Nothing in these terms and conditions seeks to limit; a consumer’s statutory rights under the Consumer Rights Act 2015, or any right to cancellation under the Consumer Contracts (etc.) Regulations 2013, or exclude or limit any liability for death or personal injury resulting from the Suppliers negligence or that of it’s employees, agents or sub-contractors. 


4. A “business day” means any day other than a Saturday, Sunday or bank holiday.

5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

6. Words imparting the singular number shall include the plural and vice-versa.


7. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

8. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations. 

9. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your obligations

10. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

11. If you do not comply with clause 10, we can terminate the Services.

12. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).


13. The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.

14. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.

15. The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority. Additional charges in consumer contracts will be made known in advance and the provision of additional services are only chargeable if agreed by both parties.

Cancellation and amendment

16. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 14 days from the date of the quotation, (unless the quotation has been withdrawn).

17. You must excercise your short term right of rejection of faulty goods within 30 days should they not be satisfactory. If a service is carried out unsatisfactorily, you can exercise your right to repeat performance at our own expense. On occasions where this isn’t possible, a reduction in fees will be given as an alternative solution.

18. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

19. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum. 


 20. We will invoice you for payment of the Fees either:

             a). when we have completed the Services; or

             b). on the invoice dates set out in the quotation.

21. You must pay the Fees due within 14 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us. 

22. Time for payment shall be of the essence of the Contract. 

23. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 2% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full. 

24. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

 25. Receipts for payment will be issued by us only at your request.

26. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Sub-Contracting and assignment

 27. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

28. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.


29. We can terminate the provision of the Services immediately if you:

             a). commit a material breach of your obligations under these Terms and Conditions; or

             b). fail to make pay any amount due under the Contract on the due date for payment; or

             c). are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

             d). enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

             e). convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

 30. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

 31. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

32. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract and damages will established by the Court to determine amounts due to either party.

33. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

             a). any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

             b). any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

             c). any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

34. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Circumstances beyond a party’s control

 35. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to:

      power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.


36. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

37. Notices shall be deemed to have been duly given:

             a). when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

             b). when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

             c). on the fifth business day following mailing, if mailed by national ordinary mail; or

             d). on the tenth business day following mailing, if mailed by airmail.

38. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No waiver

39. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.


40. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

 41. These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.


 42. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them.


Terms of Use

This website is operated by The Appliance Doctor (the “Website”). By using the Website, you agree to be bound by these Terms of Use (the “Terms”). If you do not agree to these Terms, please do not use the Website.

  1. Use of the Website

The Website is intended for your personal, non-commercial use. You may not use the Website for any illegal or unauthorized purpose. You may not use the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.

  1. Intellectual Property

The content of the Website, including but not limited to text, graphics, images, logos, and software, is the property of The Appliance Doctor or its content suppliers and is protected by the United Kingdom and international copyright laws. You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of the Website without the prior written consent of The Appliance Doctor.

  1. Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis. The Appliance Doctor makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  1. Limitation of Liability

The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  1. Changes to the Terms

The Appliance Doctor reserves the right to modify these Terms at any time without notice. Your continued use of the Website after any such modification constitutes your acceptance of the modified Terms.

  1. Governing Law

These Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.


Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.  

Either call us on 01752 299923, or write to us at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR or email us at and we aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.