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Washing Machine Repairs in Torquay

Reach out to Appliance Doctor for fast & reliable Washing Machine Repair in Torquay, and get your laundry routine back on track today. Don’t let a malfunctioning washing machine disrupt your day—contact us now!

Why Choose Us for washing machine repair?

Competitive Pricing - guaranteed work.

Washing Machine Repair Torquay

Looking for swift and dependable washing machine repair in Torquay?

The Appliance Doctor is your solution for all washing machine issues, catering to both standalone and built-in units. Our experienced technicians carry a wide selection of parts, aiming for one-visit solutions.

If a rare part is needed, we expedite its order to complete your repair seamlessly. Our proficiency spans all machine types, ensuring your unit’s best care. Plus, our 14-day service guarantee means we address any recurring issues at no additional cost.

We repair all major brands of washing machines!



At Appliance Doctor, we pride ourselves on our rapid response times in Torquay, thanks to our team of local engineers. Understanding the urgency of appliance malfunctions, we offer same-day call-outs, ensuring your washing machine repairs are addressed swiftly.

Our local pros are ready to solve any problem efficiently and effectively, making your convenience our primary focus.

The Common problems we deal with...

Faults We Can Fix!

Our adept team not only fixes your appliance but also provides tips to prevent future issues. Regular appliance maintenance is crucial for longevity and cost-saving on future repairs or replacements.

If your appliance needs the same repair within 14 days, we will repair this for free.

Drum Not Spinning

Potentially caused by a malfunctioning motor, significantly worn drive belts, or identifiable programming faults.

Machine Not Draining

Often stem from significantly blocked filters, obstructed hoses, or a notably faulty water pump.

Water Leaks

Arise from insecure hose connections, visibly damaged door seals, or noticeable hose perforations.

Excessive Noise or Vibrations

Typically due to unbalanced laundry loads, advanced bearing wear, or loose internal components.

Failure to Fill with Water

Could be linked to defective water inlet valves, extensively blocked inlet filters, or persistent supply issues.

Door Won't Lock or Unlock

Result from complications with the electronic locking mechanism or the washer's intricate control system.

Error Codes on Display

Modern machines often indicate specific operational problems through informative error codes on the display.

Power Failures

Stem from critical electrical component faults, frequently tripped circuit breakers, or identifiable power supply disruptions.

Water Temperature Issues

Related directly to malfunctioning thermostat devices or non-functioning heating element defects.

Unpleasant Odors

Typically arise from persistent mould growth, widespread mildew, or accumulated detergent residue buildup.

Failure to Start Operating

Directly linked to significant issues with the machine's advanced control panel, electrical power concerns, or sensitive sensor problems.

Clothes Not Clean

Due to malfunctioning water jets, insufficient drum movement, or problematic detergent dispenser issues.

We work with a range of popular brands

Brands we work with

The brands listed below represent some of the common ones we service, but our capabilities cover many more.
Should your washing machine’s brand not be listed, please don’t hesitate to get in touch with a technician.


Frequently asked questions

Please see below some of our frequently asked questions, for more information please don’t hesitate to get in touch.

What could be stopping my washing machine from operating?

Experiencing issues with a washing machine that won’t initiate its cycle can be frustrating. Here’s a simple guide to help troubleshoot the problem:

  1. Check Power Connection: Ensure the washing machine is firmly plugged into the electrical outlet. It’s surprising how often this simple step is overlooked. Try plugging in another appliance to test the outlet’s functionality.

  2. Inspect the Door Closure: Washing machines have a safety feature that prevents them from starting if the door isn’t securely closed. Double-check that the door is properly latched.

  3. Evaluate Control Panel Settings: Misconfigured settings or accidental engagement of the delay start feature could be culprits. Review your machine’s settings to ensure they’re correctly set for a standard cycle.

  4. Look at the Circuit Breaker: A tripped breaker or a blown fuse in your home’s electrical panel could cut power to your washing machine. Check your home’s circuit breaker or fuse box and reset or replace as necessary.

  5. Verify Water Supply: A sufficient water supply is essential for the machine’s operation. Ensure both hot and cold water valves are fully open.

If you’ve walked through these steps and your washing machine still refuses to start, the issue might be more complex, such as a malfunctioning door sensor, a defective start switch, or a deeper electronic problem.

In such instances, it may be wisest to consult with professionals. If you’re unsure of how to proceed or if the issue persists, it’s beneficial to call in the experts. Contact us at 01803 477999, where a technician can offer you tailored, expert advice.

What should I do if my washing machine is not draining?

A washing machine that doesn’t drain can be a significant inconvenience, signaling an issue within the system. Here’s a beginner-friendly guide to help you tackle this issue:

  1. Examine the Drain Hose: The hose could be kinked or blocked, restricting water flow. Gently straighten any bends and check for blockages. Disconnecting and flushing the hose might clear any obstructions.

  2. Clean the Filter: Many machines have a small, accessible filter near the bottom. Clogs here can prevent water from draining. Open the cover (be ready for some water spillage), remove the filter, and clear out debris.

  3. Check the Pump: Obstructions in the pump can also hinder draining. If accessible, inspect it for foreign objects or lint that might be blocking the mechanism.

  4. Inspect the Drainage System: Sometimes, the issue lies not with the machine but with your household drainage system. Ensure there are no clogs in the sink or drain where the machine expels water.

  5. Use the Correct Detergent: Excessive suds from non-HE (high efficiency) detergent in HE machines can lead to draining problems. Ensure you’re using the correct type and amount of detergent.

If you’ve methodically checked these areas and the problem persists, it might indicate a more complex issue, such as a malfunctioning drain pump or an electronic control problem, that’s best left to professionals.

Should you feel unsure about tackling these steps, or if your machine still faces issues, professional assistance may be necessary. Feel free to call us at 01803 477999. A technician from our team can provide expert guidance and help resolve your appliance’s draining problem efficiently.

How can I address leaks from my washing machine?

Discovering your washing machine is leaking water can lead to unnecessary stress. Here are practical steps to identify and resolve common sources of leaks:

  1. Examine Hose Connections: Start by checking the back of the machine where the water hoses connect. Make sure these are tightened securely. Over time, hoses can become loose or worn, leading to leaks.

  2. Inspect the Door Seal (Front Loaders): For front-loading machines, the door seal is a common leak point. Look for any tears or debris that might prevent a tight seal. Regular cleaning can prevent buildup that compromises the seal.

  3. Check the Drain Hose: Ensure the drain hose is properly attached and not cracked. During the spin cycle, water pressure is high, and any damage to the hose could result in leaks.

  4. Use Appropriate Detergent Amounts: Overusing detergent can lead to excess suds and leaks, especially in high-efficiency machines. Follow the manufacturer’s recommendation for detergent use.

  5. Level the Machine: An unbalanced machine can shake vigorously during operation, loosening connections and causing leaks. Adjust the machine’s feet to ensure it’s perfectly level.

  6. Review Internal Components: If leaks are coming from under the machine, it might be due to a faulty water pump or internal hoses. These components can wear out or become loose over time.

Addressing these areas can often resolve the issue without the need for professional help. However, if you’re unsure about performing these checks or if the problem persists, it might be time to consult with experts.

For those feeling uncertain about tackling these troubleshooting steps alone or if the leakage issue remains unresolved, reaching out to a professional service might be the best course of action. Don’t hesitate to call us at 01803 477999, where our technicians are ready to provide you with expert advice and solutions tailored to your specific situation.

What might prevent a washing machine from spinning or agitating?

Several issues could cause your washing machine to cease spinning or agitating, affecting its ability to clean your clothes properly. Addressing this can involve checking various components:

  1. Load Imbalance: An unevenly distributed load can prevent the machine from spinning correctly. Try redistributing the clothes or adding/subtracting items to balance the load.

  2. Worn Drive Belt: The belt connecting the motor to the drum can wear out or break, leading to a loss of motion. Inspect the belt for wear and replace it if necessary.

  3. Faulty Lid Switch: Top-load machines have a switch that detects if the lid is closed. If this switch is malfunctioning, it can stop the machine from agitating or spinning.

  4. Malfunctioning Motor Coupler: This component connects the motor to the transmission. Heavy usage can wear it out, especially in machines that are frequently overloaded.

  5. Defective Clutch Assembly: The clutch can wear over time, reducing the washer’s ability to spin or causing it to spin too slowly.

  6. Damaged Motor Control Board: The board governs the electrical components. If it’s faulty, it can disrupt the spinning or agitating process.

  7. Clogged Water Pump: Debris blocking the water pump can prevent water from being pumped out, thus stopping the spin cycle.

  8. Transmission Failure: Although less common, problems with the transmission can cause the washer not to agitate or spin, requiring professional repair.

Navigating these issues might seem daunting, but they’re a good starting point for troubleshooting. If after these checks the problem persists, or if you’re not confident in your ability to perform them, professional help is advisable.

For uncertainties or persistent issues despite troubleshooting, professional insight is often necessary. Don’t hesitate to contact us at 01803 477999 for guidance. Our technicians are equipped to offer expert advice and efficiently resolve your washing machine concerns.

How can I prevent mould and mildew in my front-load washer?

Preventing mould and mildew in your front-loading washer is crucial for maintaining a clean, healthy machine. Here are effective strategies:

  1. Leave the Door Open: After each use, keep the washer door open to allow air circulation and dry out any remaining moisture. This simple act can significantly reduce the risk of mould and mildew growth.

  2. Wipe Down the Gasket: The rubber gasket around the door is a common area for moisture and soap residue accumulation, creating a breeding ground for mould. Regularly wiping it with a dry cloth or mildew cleaner can prevent growth.

  3. Use the Correct Detergent: High-efficiency (HE) washers require HE detergent. Using too much or the wrong type can leave residue that fosters mould growth. Measure detergent according to the manufacturer’s guidelines.

  4. Run a Monthly Clean Cycle: Most front-load washers have a self-cleaning cycle designed to remove residue and odours. If yours doesn’t, running a hot water cycle with a washer cleaner or white vinegar can help maintain cleanliness.

  5. Remove Wet Clothes Promptly: Leaving damp clothes in the washer can increase humidity levels, promoting mould and mildew. Transfer clothes to the dryer or hang them to dry as soon as the wash cycle finishes.

  6. Check and Clean the Drain Pump Filter: Some models feature a small drain pump filter to catch debris. Regularly cleaning this filter according to your washer’s manual can prevent odours and mould growth.

  7. Maintain Good Ventilation in the Laundry Area: Ensuring your laundry room has good airflow helps keep the area, and your washer, dry and mould-free.

If you follow these steps and still notice mould or mildew, or if you’re unsure how to properly clean and maintain your machine, calling a professional may be the best course of action. For personalized advice or if issues persist, feel free to contact us at 01803 477999. Our technicians are ready to provide expert solutions to keep your washing machine in top condition.

Why is my washing machine vibrating or shaking excessively?

Excessive vibration or shaking in your washing machine can be disconcerting and may indicate a few potential issues needing attention:

  1. Unbalanced Load: Often, the simplest explanation is an uneven distribution of laundry. Ensure your load is balanced; sometimes redistributing or adjusting the amount of clothing can solve the problem.

  2. Leveling Issues: Your washer must be level on all sides. Use a level tool to check and adjust the machine’s feet accordingly. An uneven floor can contribute to significant vibration.

  3. Loose Drum or Agitator: Over time, the internal components like the drum or agitator might loosen, causing imbalance. Check if your model has accessible bolts or fittings that can be tightened.

  4. Worn Out Shock Absorbers or Springs: Front-loading and top-loading washers use shock absorbers and springs to stabilize the drum. If these components wear out, you might experience excessive movement.

  5. Faulty Bearings: The drum rotates on bearings. If these are damaged or worn out, the machine will often make a loud noise in addition to shaking.

  6. Transport Bolts Not Removed: New washing machines come with transport bolts to secure the drum during moving. If not removed during installation, they can cause severe vibration.

  7. Weak Flooring: Sometimes, the issue isn’t with the machine itself but with the floor. Placing the washer on a non-reinforced floor or a surface that can’t adequately support its weight and motion can lead to vibration.

If these troubleshooting tips don’t resolve the shaking or vibration, or if you’re uncomfortable performing these checks yourself, it might be prudent to seek professional help.

For those who are unsure of how to proceed or continue to experience issues, professional assistance may be the best solution. It’s important to address excessive vibration not only for the machine’s longevity but also to prevent potential damage to your home. Calling a professional technician at 01803 477999 can provide you with the expert advice and service needed to ensure your washing machine operates smoothly and safely.

How often should I clean my washing machine filter, and how do I do it?

Maintaining your washing machine involves regular cleaning of its filter, a simple yet crucial task for ensuring optimal performance and preventing issues.

Frequency of Cleaning: It’s generally recommended to clean your washing machine filter every 1-3 months. However, this can vary based on your usage frequency and the types of loads you wash. Heavier use or washing particularly dirty or lint-producing items may necessitate more frequent cleaning.

Steps for Cleaning the Washing Machine Filter:

  1. Locate the Filter: First, find the filter’s location on your machine. It’s typically found at the front lower part of front-load washers, behind a small cover. If unsure, consult your washer’s manual.

  2. Prepare for Water: Before opening the filter, place a towel or a shallow container beneath it to catch any water that spills out. Some models include a small drain hose next to the filter for this purpose.

  3. Open and Clean the Filter: Carefully unscrew or pull out the filter, depending on your model. Remove any debris, lint, or objects found. Rinse the filter under running water and gently brush it if necessary to remove stubborn dirt.

  4. Inspect and Reinstall: After cleaning, check the filter housing and the cavity for any remaining debris. Once clean, securely reinstall the filter to prevent leaks during operation.

  5. Run a Cleaning Cycle: Optionally, after replacing the filter, running a cleaning cycle with a washing machine cleaner or simply hot water and vinegar can help clear any remaining debris and freshen up your washer.

Regular filter maintenance not only helps prevent drainage issues and potential malfunctions but also contributes to the longevity and efficiency of your washing machine. If you encounter any difficulties or have questions about the process, it might be wise to consult with a professional for advice or assistance.

For those unsure about following these steps, or if problems persist after cleaning the filter, professional help might be needed. Don’t hesitate to contact a qualified technician who can provide the necessary expertise and support.

Why are my clothes still soapy after washing?


If your clothes are still soapy after a wash cycle, it can be due to several factors that affect the rinse process or the amount of detergent used. Here’s what you should consider:

  1. Overuse of Detergent: Using too much detergent is a common cause. High-efficiency washers require less detergent than traditional ones. Follow the recommended detergent amount for your washer type and load size.

  2. Overloading the Washer: Filling the washer too full can prevent clothes from moving freely, limiting the effectiveness of rinsing. Ensure there’s enough space for clothes to tumble freely.

  3. Washer Cycle Settings: Some settings, especially those designed to conserve water, may not use enough water to thoroughly rinse out detergent. Try using a cycle with more water or an extra rinse option.

  4. Cold Water Washes: Detergent dissolves less effectively in cold water, which can leave residue on clothes. If you’re using cold water, consider switching to a liquid detergent formulated for cold water use.

  5. Water Hardness: Hard water can also impact detergent’s ability to rinse away properly. If you have hard water, you might need to use a little more detergent, or a water softener could help.

  6. Washer Needs Cleaning: Detergent and fabric softener residue can build up in the washer over time, affecting its performance. Running a cleaning cycle or using a washer cleaner can help.

If adjusting these factors doesn’t resolve the issue, it might be a sign of a more significant problem, such as a malfunction in the washer’s rinse mechanism or a clog in the drainage system.

For those who are unsure about troubleshooting these issues themselves or if the problem persists despite trying these tips, professional advice may be necessary. A technician can help diagnose and fix any underlying issues with your washing machine.



Glorious Years


Parts in Stock


Services Completed


Torquay, south devon coast, United Kingdom. Seaside town in Devon, England. Pine tree on a hill overlooking the bay. Royal Terrace Gardens in English Riviera. Torquay's seafront with stunning views.

About Torquay

Torquay, a seaside town in Devon, England, is renowned for its picturesque beaches, vibrant harbour, and rich history. Notable for being part of the English Riviera, Torquay’s milestones include the prehistoric Kents Cavern, showcasing evidence of early human habitation, and the Victorian Torre Abbey, a historic building and museum.

The town also boasts the Princess Theatre, a key cultural venue for performing arts. Local businesses, like the Haddon Galleries and the unique Cockington Court Craft Centre, reflect Torquay’s thriving arts scene and commitment to preserving its unique coastal charm.

appliance repairs in Devon

How We Can Help?

Our highly-skilled team can help repair a number of faulty appliances keeping thousands of parts in stock at all times. Therefore, your repair could be completed on the same day. 

Washing Machines

Fridge Freezers




Tumble Dryers

Terms and Conditions

Application and entire agreement

1. These Terms and Conditions apply to the provision of the services detailed in our quotation (Services) by Appliance Doctor South West Ltd a company registered in England and Wales under number 9512228 whose registered office is at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR (we or us) to the person buying the services (you).

2. You are deemed to have accepted these Terms and Conditions when you accept our quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

3. You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing where not affecting your consumer statutory rights under the Consumer Rights Act 2015 (CRA) or the consumers right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations (CCRs)

4. Nothing in these terms and conditions seeks to limit; a consumer’s statutory rights under the Consumer Rights Act 2015, or any right to cancellation under the Consumer Contracts (etc.) Regulations 2013, or exclude or limit any liability for death or personal injury resulting from the Suppliers negligence or that of it’s employees, agents or sub-contractors. 


4. A “business day” means any day other than a Saturday, Sunday or bank holiday.

5. The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

6. Words imparting the singular number shall include the plural and vice-versa.


7. We warrant that we will use reasonable care and skill in our performance of the Services which will comply with the quotation, including any specification in all material respects. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.

8. We will use our reasonable endeavours to complete the performance of the Services within the time agreed or as set out in the quotation; however, time shall not be of the essence in the performance of our obligations. 

9. All of these Terms and Conditions apply to the supply of any goods as well as Services unless we specify otherwise.

Your obligations

10. You must obtain any permissions, consents, licences or otherwise that we need and must give us with access to any and all relevant information, materials, properties and any other matters which we need to provide the Services.

11. If you do not comply with clause 10, we can terminate the Services.

12. We are not liable for any delay or failure to provide the Services if this is caused by your failure to comply with the provisions of this section (Your obligations).


13. The fees (Fees) for the Services are set out in the quotation and are on a time and materials basis.

14. You must pay us for any additional services provided by us that are not specified in the quotation in accordance with our then current, applicable hourly rate in effect at the time of performance or such other rate as may be agreed between us. The provisions of clause 14 also apply to these additional services.

15. The Fees are inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority. Additional charges in consumer contracts will be made known in advance and the provision of additional services are only chargeable if agreed by both parties.

Cancellation and amendment

16. We can withdraw, cancel or amend a quotation if it has not been accepted by you, or if the Services have not started, within a period of 14 days from the date of the quotation, (unless the quotation has been withdrawn).

17. You must excercise your short term right of rejection of faulty goods within 30 days should they not be satisfactory. If a service is carried out unsatisfactorily, you can exercise your right to repeat performance at our own expense. On occasions where this isn’t possible, a reduction in fees will be given as an alternative solution.

18. Either we or you can cancel an order for any reason prior to your acceptance (or rejection) of the quotation. If you want to amend any details of the Services you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.

19. If, due to circumstances beyond our control, including those set out in the clause below (Circumstances beyond a party’s control), we have to make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum. 


 20. We will invoice you for payment of the Fees either:

             a). when we have completed the Services; or

             b). on the invoice dates set out in the quotation.

21. You must pay the Fees due within 14 days of the date of our invoice or otherwise in accordance with any credit terms agreed between us. 

22. Time for payment shall be of the essence of the Contract. 

23. Without limiting any other right or remedy we have for statutory interest, if you do not pay within the period set out above, we will charge you interest at the rate of 2% per annum above the base lending rate of the Bank of England from time to time on the amount outstanding until payment is received in full. 

24. If you do not pay within the period set out above, we can suspend any further provision of the Services and cancel any future services which have been ordered by, or otherwise arranged with, you.

 25. Receipts for payment will be issued by us only at your request.

26. All payments must be made in British Pounds unless otherwise agreed in writing between us.

Sub-Contracting and assignment

 27. We can at any time assign, transfer, charge, subcontract or deal in any other manner with all or any of our rights under these Terms and Conditions and can subcontract or delegate in any manner any or all of our obligations to any third party.

28. You must not, without our prior written consent, assign, transfer, charge, subcontract or deal in any other manner with all or any of your rights or obligations under these Terms and Conditions.


29. We can terminate the provision of the Services immediately if you:

             a). commit a material breach of your obligations under these Terms and Conditions; or

             b). fail to make pay any amount due under the Contract on the due date for payment; or

             c). are or become or, in our reasonable opinion, are about to become, the subject of a bankruptcy order or take advantage of any other statutory provision for the relief of insolvent debtor; or

             d). enter into a voluntary arrangement under Part 1 of the Insolvency Act 1986, or any other scheme or arrangement is made with its creditors; or

             e). convene any meeting of your creditors, enter into voluntary or compulsory liquidation, have a receiver, manager, administrator or administrative receiver appointed in respect of your assets or undertakings or any part of them, any documents are filed with the court for the appointment of an administrator in respect of you, notice of intention to appoint an administrator is given by you or any of your directors or by a qualifying floating charge holder (as defined in para. 14 of Schedule B1 of the Insolvency Act 1986), a resolution is passed or petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency.

Intellectual property

 30. We reserve all copyright and any other intellectual property rights which may subsist in any goods supplied in connection with the provision of the Services. We reserve the right to take any appropriate action to restrain or prevent the infringement of such intellectual property rights.

Liability and indemnity

 31. Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this clause.

32. The total amount of our liability is limited to the total amount of Fees payable by you under the Contract and damages will established by the Court to determine amounts due to either party.

33. We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:

             a). any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or

             b). any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or

             c). any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.

34. Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Circumstances beyond a party’s control

 35. Neither of us is liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to:

      power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question. If the delay continues for a period of 90 days, either of us may terminate or cancel the Services to be carried out under these Terms and Conditions.


36. All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).

37. Notices shall be deemed to have been duly given:

             a). when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;

             b). when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;

             c). on the fifth business day following mailing, if mailed by national ordinary mail; or

             d). on the tenth business day following mailing, if mailed by airmail.

38. All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

No waiver

39. No delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy nor stop further exercise of any other right, or remedy.


40. If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions will be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

 41. These Terms and Conditions are governed by and interpreted according to English law. All disputes arising under these Terms and Conditions are subject to the exclusive jurisdiction of the English courts.


 42. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them.


Terms of Use

This website is operated by The Appliance Doctor (the “Website”). By using the Website, you agree to be bound by these Terms of Use (the “Terms”). If you do not agree to these Terms, please do not use the Website.

  1. Use of the Website

The Website is intended for your personal, non-commercial use. You may not use the Website for any illegal or unauthorized purpose. You may not use the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.

  1. Intellectual Property

The content of the Website, including but not limited to text, graphics, images, logos, and software, is the property of The Appliance Doctor or its content suppliers and is protected by the United Kingdom and international copyright laws. You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of the Website without the prior written consent of The Appliance Doctor.

  1. Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis. The Appliance Doctor makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  1. Limitation of Liability

The Appliance Doctor will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

  1. Changes to the Terms

The Appliance Doctor reserves the right to modify these Terms at any time without notice. Your continued use of the Website after any such modification constitutes your acceptance of the modified Terms.

  1. Governing Law

These Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.


Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied.

To ensure that we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.  

Either call us on 01752 299923, or write to us at 29 Segrave Road, Milehouse, Plymouth, PL2 3DR or email us at and we aim to respond within 1 day of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.